Privacy Policy
Glexus Biotech exists to empower corporate entities & households to lead a healthier life by safeguarding the community well-being in a germ-free environment.
We are a corporate community built on trust. A fundamental part of earning that trust means being clear about how we process your information and protect your human right to privacy.
Personal Data Protection
INTRODUCTION
GLEXUS BIOTECH PRIVATE LIMITED (“GLEXUS BIOTECH”) respects and committed to protect your personal data and privacy. The Personal Data Protection Policy (“Policy”) was formulated accordance with the Singapore Personal Data Protection Act 2012 (“PDP Act”) in order for GLEXUS BIOTECH to collect, process and use your personal data. For the purpose of this Notice, “Personal Data” shall have the meaning as stipulated under the PDP Act. Unless otherwise stated, capitalized terms herein shall have the same meaning as stipulated under the PDP Act.
DEFINITION OF PERSONAL DATA
- “Customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
- “Personal Data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
- Based on GLEXUS BIOTECH nature of business, GLEXUS BIOTECH may collect from you include your name and identification information such as your NRIC number, contact information such as your address, email address or telephone number, nationality, gender, date of birth, marital status, photographs and other audio-visual information, employment information and financial information such as credit card numbers, debit card numbers or bank account information.
COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
1. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your “authorized representative”) after (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).
2. We may collect and use your personal data for any or all of the following purposes:
- Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- Verifying your identity;
- Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
- Managing your relationship with us;
- Processing payment or credit transactions;
- Sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, membership and rewards schemes and other promotions;
- Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
- Any other purposes for which you have provided the information;
- Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
- Any other incidental business purposes related to or in connection with the above.
3. We may disclose your personal data:
- Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
- To third party service providers, agents and other organizations we have engaged to perform any of the functions listed in clause 2.2 above for us.
4. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
CONSENT
You may represent and/or warrant that the consent of third parties whose Personal Data you have provided and disclosed to GLEXUS BIOTECH have been sufficiently obtained to allow GLEXUS BIOTECH to process the same in relation to the purpose for collection and processing such personal data.
GLEXUS BIOTECH trust that you will consent and agree to the policy above with respect to process your Personal Data by GLEXUS BIOTECH. If GLEXUS BIOTECH do not received any feedback and/or response from you, GLEXUS BIOTECH shall assume that you have given your consent and agreeable to the same.
ACCURACY OF PERSONAL DATA
We generally rely on personal data provided by you (or your authorized representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
TRANSFER OF PERSONAL DATA
Please note that all our rights herein may be novated, assigned, transferred and/or otherwise dealt with by us and shall ensure to the benefit of our successors, assignees and/or transferees.
EFFECT OF NOTICE AND CHANGES TO NOTICE
- This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
- We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.
Terms of Use
INTRODUCTION
We at GLEXUS BIOTECH PRIVATE LIMITED (hereinafter known as “GLEXUS BIOTECH”, “we”, “our”, “us”) would like to thank all of you for using our website and to be part of us. GLEXUS BIOTECH hereby provides the content and/or information in the GLEXUS BIOTECH Website www.glexus.com (hereinafter known as “Website”) to you subject to the terms and condition stipulated herein, the Privacy Notice and any other terms and conditions and policies which you may find throughout this Website in connection with certain functionality, features or product, all of which deemed a part of and included within these terms and conditions (collectively, "Terms of Use").
By accessing or using this Website, you are acknowledging that they have read, understand and agree, without any limitation or qualification, to be bound by these Terms of Use.
ACCEPTANCE OF THE TERMS OF USE
These Terms of Use shall come to effect at this moment, however, this Terms of Use may be amended from time to time accordance to the change of Law. You represent that you are legally able to accept these Terms of Use, and affirm that you are of the capacity to form a binding contract. If you do not agree to these Terms of Use, you shall not use this Website.
CONTENT
All text, graphics, visual interfaces, photographs, video, trademarks, logos, sounds, music, artwork and advertisement (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression and arrangement of such Content, contained in this Website is solely owned, controlled or licensed by or to GLEXUS BIOTECH, and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Except as expressly provided in these Terms of Use, no part of this Website and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or any other medium for publication or distribution or for any commercial enterprise.
USER
This Website is created for business and commercial purposes only, and this Website is not meant for any person or individual under the age of 18 years. Any person or individual who are below of 18 years, the person or individual should obtain the permission from parents, legally guardian, or a responsible adult and obtain their permission to use this site.
GOVERNING LAW
All matter or issue related to the use of this Website, it shall be governed by and construed in all respects in accordance with the Laws of respective countries including any applicable rules, regulations or by-laws and both parties hereby submit to the exclusive jurisdiction of the Courts of respective countries in all matters connected with the obligations and liabilities of both parties under the terms and conditions herein contained.
INDEMNIFICATION
Except to the extent and solely for the amount therein set out under this Terms of Use, you hereby undertake and agree to indemnify GLEXUS BIOTECH and its employees and agents indemnified and to hold them harmless against all actions, proceedings, claims, demands or liabilities whatsoever or howsoever arising which may be brought against them or incurred or suffered by them arising out of or in connection with the Terms of Use, and against and in respect of all costs, loss, damages and expenses (including legal costs and expenses on a full indemnity basis) which the third party may suffer or incur (either directly or indirectly) in the course of the performance of this Terms of Use.
INTELLECTUAL PROPERTY RIGHTS
Unless stated otherwise, all Website design, logos, trademarks, text, photograph, video, audio visual, web graphic solely belong to GLEXUS BIOTECH.
All Rights are reserved. Except as stated herein, none of this material may be copied, downloaded, displayed, posted, transmitted used or reproduced in whole or part in any form or by any means for any purposes whatsoever.
MODIFICATION & AMENDMENT
This Terms of Use may be altered or amended from time to time subject to the change of Law or deemed necessary by the law. Such modification and/or amendment shall been made known to any person for the use of this Website.
GLEXUS BIOTECH shall reserve its right at any time and from time to time to modify or discontinue, temporarily or permanently this Website with or without notice. You have deemed to agree that GLEXUS BIOTECH shall not be liable to you or to any third party for any modification, suspension or discontinuance of this Website (or any part thereof).
FEEDBACK & INFORMATION
For any feedback you provide on this Website, it’s shall be deemed to be non-confidential information. GLEXUS BIOTECH shall be free to use such information on an unrestricted basis.
The information contained under this Website shall subject to change without notice.
Refund Policy
INTRODUCTION
GLEXUS BIOTECH have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact any GLEXUS BIOTECH Sales. If your return is accepted, we’ll send you a follow-up on instructions on how and where to do the return and exchange. Items sent back to us without first requesting a return will not be accepted.
You can always contact GLEXUS BIOTECH Sales for any return question.
DAMAGE & ISSUES
Please inspect your order upon reception and contact GLEXUS BIOTECH Sales immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCEPTIONS
Certain types of items cannot be returned, like perishable goods (such as BC-65 Solution), custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and we will do an 1 to 1 exchange.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.